Quality Care Commission

Care Quality Commission (CQC), is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourages care services to improve.

Activities regulated include the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.

Inspections give an opportunity to talk to staff and people who use services. It also allows them to observe care and to check the systems and processes that the service uses. They may also look at people’s records to see how their needs are managed, following strict rules about protecting their information.

There are five questions asked of all care services. They are at the heart of the way it regulates and they help to make sure the focus is on the things that matter to you.

The following ‘key questions’ are asked of each service.

  • Is it safe - Are you protected from abuse and avoidable harm?
  • Is it effective - Does your care, treatment and support achieve good results and help you maintain your quality of life, and is it based on the best available evidence?
  • Is it caring - Do staff involve you and treat you with compassion, kindness, dignity and respect?
  • Is it responsive - Are services organised so that they can meet your needs?
  • Is it well-led - Does the leadership of the organisation make sure that it’s providing high-quality care that’s based around your needs? And does it encourage learning and innovation and promote an open and fair culture?

The independent regulator of health and adult social care in England

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