Practice Policies

Privacy Notice

You can view our Privacy Policy, which details how we handle and use your information to provide you with healthcare, by clicking here.

Patient Services Charter

You can access our Patient Services Charter by clicking here. This details what you can expect from the practice and what we expect from our patients. 

Your Medical Records

Your medical records are confidential. However, to ensure the highest quality of care, information may be shared with other healthcare professionals. For example, Cambridgeshire CCG may require access to records for audit purposes. Anonymised patient data may be provided to third parties for audit and research. If you do not want your records to be shared please contact the Practice Manager.

Your Medical Card

Please keep this in a safe place. It shows your NHS number which you may be asked to give if you seek NHS treatment. If you have lost your medical card ask for a form at reception.

Please help us: Change of name, address, or telephone number?

Do notify the surgery as soon as possible of any such changes. If your name or address changes please ask for a form at reception. A new NHS medical card will follow shortly.

Patients' Access to Health Records

Patients have the right to have copies of their medical records, although in exceptional circumstances the law allows for records to be withheld. The law concerning this is contained mainly in the Data Protection Act 1998 and the Access to Health Records Act 1990.

Patients are entitled to apply for access to their total health record as it stands at the time the request is received.

Any request from a patient for access to health records must be made in writing or electronically to the Practice Manager. Ask for an access to health records form to make your request easier to process. There is no charge for this service dependent upon the information required, Excessive use may be subject to charge.

Your relatives, carers or friends can only be kept up to date with your medical history or treatment if you consent for this to happen.  Children under the age of 16 are usually classed as minors and therefore information regarding their care is shared with their parents, unless they are thought to be able to understand their own treatment and condition.

How We Use Your Medical Records

This Practice handles medical records in-line with laws on data protection (GDPR) and confidentiality.

We share medical records with those who are involved in providing you with care and treatment.

In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office.

Please speak to a member of staff for more information about your rights or read the Practice Privacy Notice here.

Violence And Aggression

The practice operates a zero-tolerance policy towards any form of verbal or physical aggression. Any breach of this policy will result in instant removal from the practice list.

The skilled and dedicated doctors, nurses and others who work in primary care spend their lives caring for others. Yet far too many of them are victims of violence and intimidation and this problem has been growing. The Government is determined to make life safer for the people who work in the NHS family. This will be good for General Practitioners (GPs) and their staff and it will be good for their patients.

GPs have the right to remove, with immediate effect, any patient who has been violent or threatened violence to the GP or a member of his/her staff. Changes made in December 1999 to the NHS (Choice of Medical Practitioner) Regulations mean that health authorities need no longer consider distance when reallocating a patient who has been removed for reasons of actual or threatened violence. The effect of this is that violent patients can now be seen in a location that provides a secure environment for GPs and their staff, which may or may not be within a reasonable distance of the patients home.

Parson Drove Surgery Website