NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobiles telephones - just dial 111.

When you call NHS 111, a trained adviser will ask you questions to find out what is wrong, give you medical advice and direct you to someone who can help, like an out-of-hour doctor or a community nurse.

NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for calls who do not speak English.

Call NHS 111 if:

  • You need medical help fast but it's not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care services
  • You don't know who to call or you don't have a GP to call
  • You need health information or reassurance about what to do next
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